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April 22, 2019
Top 10 Website Bug Tracker Lessons
If you’re not learning with every project are you really advancing? I would argue – no. Every project has its ups and downs. Along the way there are lessons to be learned, milestones to crush and horror stories to run from. In this article, we’re going to be diving into the top 10 website bug tracking lessons you can leverage in your next project.
Top 10 Website Bug Tracker Lessons
Table Of Contents | The Bug Squasher
- 1 Top 10 Website Bug Tracker Lessons
- 1.1 1. Video Bug Tracking Site Bugs Works
- 1.2 2. Keep Your Website Issue Tracker Organized
- 1.3 3. Make Sure To Track Website Bugs
- 1.4 4. Look At How Others Manage Website Bugs
- 1.5 5. Be Proactive When It Comes To Website Bugs
- 1.6 6. Work On Proper Bug Tracking Communication Skills
- 1.7 7. Don’t Forget About Version Control When It Comes To Website Bugs
- 1.8 8. Not All Website Bugs Are Created Equal
- 1.9 9. Have The Best Bug Tracking Software Ready
- 1.10 10. Turn Your Website Bug Into Inspiration
- 1.11 Final Thoughts…
1. Video Bug Tracking Site Bugs Works
You’ve heard the saying before, a picture is worth a million words – what do you think a video is worth? In our experience, giving clients and teams access to a video recording bug tracking tool has made all the difference. It has reduced support tickets, helped non-techies explain the issues they face, and allow developers a chance to see how the user is creating the site bug.
Consider the old way of working – typically clients email, text, or even call you about site bugs. This leaves you scrambling to reproduce the website bug and solve it. How much time do you roughly spend working on site bugs? The truth is, you probably spent too much time sorting out site bugs and managing that entire process.
An easier way to work through site issues is via screen recording. Although our platform does offer screen recording with a host of added perks to it – it is not the only option ie MAC’s have screen recorders. Look for ways to connect videos to your bug tracking management system.
2. Keep Your Website Issue Tracker Organized
Your work is holy. From the moment you open a new file, it should be as organized as possible. Work in a way that allows others to not easily step in and understand your flow. It is so important to have things clearly labeled and defined. If not, there will be a day where you miss work or require help and someone else will step in and review your work and be lost. The amount of time spent trying to decode work (mind you this may be good work) isn’t worth the loss of time and revenue.
Instead, we recommend making sure your website issue tracking tool is clearly organized. Add labels, notes, have a cheat sheet that outlines what each part of the issue tracker does and how others can step in and manage a support ticket. Your goal as a developer is to have the life of the project be an easy one to manage. This is doable.
Establish these habits early on ensures a proper workflow and also you can automate some things like file creations and hierarchies to have the launch go a bit faster.
3. Make Sure To Track Website Bugs
A project is never really done. You will get feedback. You will think of new ways and add ons that will amplify the project. This is the good news. The bad news – often times we get support tickets or are told about website bugs and after we fix them we trash them. Now let me ask you this, what happens down the road when the website bug shows up again? It has happened for whatever reason, old bugs do come back with vengeance. What do you do?
We recommend when getting a website bug to provide clear and simple information around it. Data that a fellow team member can open and review three months from now and have a full picture of what the issue is and how to work around it. Remember what we said above, every bug is a chance to learn and grow.
4. Look At How Others Manage Website Bugs
Ego drives people to do dumb things sometimes. We are all guilty of this in one way or another. We know better, but the child in us gets the better of us. The best thing to do here is, walk it off and try to learn from your mistakes. And yes, you will make mistakes.
In this case, you are not alone. Odds are others have made similar mistakes. Don’t be afraid to reach out on forums or even Facebook groups with like-minded individuals and share your war stories. Sometimes a fresh perspective like this opens the door to new ideas and ways to solve your website bug.
5. Be Proactive When It Comes To Website Bugs
How can you expect the unexpected? Well, sometimes you just can’t. But you can expect at some point something needs to be updated. We often describe websites as cars needing regular repairs here and there to ensure it is working properly. This is the case when it comes to managing website bugs.
Make sure at least once a month to set some time aside to review potential website bugs. You may not know at first what needs to be addressed or what can be left for later – but the very least if you set time aside to think on it, it’s a start.
Nothing breaks a workflow worst than getting a call from a client freaking out over a bug they found. Part of your job is to do a bit of damage control in advance to that phone ringing.
6. Work On Proper Bug Tracking Communication Skills
We get it you just want to code. You just want to build the foundation for users to engage with your platform. That’s fine. But remember, not everyone is like you. You need to work on a civil way to communicate to others the type of bugs you are facing and how you are going to manage them.
It doesn’t matter how great a developer you are – if you can’t clearly communicate the status of a website bug it’s an issue. Often times, developers are thinking in codes and the news of a bug can come out the way – be aware of this. You don’t want to come across too cold or indifferent about a site bug. You want to show compassion and let those around you know it is being managed.
7. Don’t Forget About Version Control When It Comes To Website Bugs
In a perfect world, every site would have a development site to do work from and only updates and codes would happen there. Sadly, in the world, we live in today that is rarely the case. Most times, work is performed on live sites, with live traffic poking around the pages. The risks here are huge.
In your case, consider version control as a way to ensure your project has an added safety net when working. Yes, this is a bit more work, but if you work on a team it will streamline communication. And when it comes to solving website bugs streamlining communication is a must.
8. Not All Website Bugs Are Created Equal
To this point, think of the last client who reported a bug to you. How did they react? What type of energy did they have? Now on your end, you know not every bug is as bad as the last. However, clients don’t always get that and honestly, why should they?
We would argue the following – if you proactively communicate with clients and educate them on the different levels of site bugs you may be surprised to find them as allies when a bug comes up. And we both know, not every bug will be a simple one. Sometimes website bugs are huge and require weeks even months of work. It is your job, to set expectations with clients so they know how to manage these bugs when they come up.
9. Have The Best Bug Tracking Software Ready
You get what you pay for. Avoid shortcuts when implementing a bug tracking tool. Obviously, we are biased with The Bug Squasher it comes with simple reporting, video features, unlimited team seats and more. It was built by developers who actually see the big picture when it comes to managing site requests.
In your case, we recommend trying it out for free for 14 days and seeing if it makes sense to leverage it in your next project. The big point here – have a tool ready. Have something you can rely on to make the process of squashing bugs easy on you, your team and clients.
10. Turn Your Website Bug Into Inspiration
Don’t let website bugs be the end of you. Not every support ticket will be easy. Not every client communication will be perfect. That’s okay. A test of a true leader is to find positive in negative situations and when you build projects there will be negatives. Your role should be to manage expectations and inspire those around you to grow.
This doesn’t mean you can’t be upset or annoyed over a poor performing project. It just means keep it in perspective, every move, every line of code is a lesson to be learned.
We’d love to hear from you and learn what lessons you’ve come across when managing site bugs. Don’t be a stranger reach out to us and let’s see how we can help the world squash every site bug out there.
– The Bug Squasher Team
P.S. If you’re looking for a tool to bridge the gap between you, your developers, and clients make sure to check out The Bug Squasher.
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