Can a negative situation really be a chance for growth? We would argue yes! In this article, we dive into lessons you can learn from your website bug tracking tool / process.
June 15, 2018
Top 10 Benefits Of Using Bug Tracking Software
If you aren’t currently using a bug tracking software to collect, report, and manage bug fixes you might be making your life more complicated than you need. If your sole mode of communication with your development team and designers is a chat window or email inbox, then you definitely have room to streamline and increase productivity. Sometimes we don’t realize there’s a cleaner, easier way to do something until someone says shows us. With that in mind, let’s discuss bug tracking software.
Top 10 Benefits Of Using Bug Tracking Software
Table Of Contents | The Bug Squasher
- 1 Top 10 Benefits Of Using Bug Tracking Software
- 1.1 1. You Don’t Have To Be A Type-A Person To Be Organized
- 1.2 2. Your Clients Will Love You… More!
- 1.3 3. Let’s Talk Money! – Greater Return On Investment
- 1.4 4. Communicate More With Less Talk
- 1.5 5. Run Post Game Analysis Like A Pro
- 1.6 6. Ease Your Mind And Get It All Done
- 1.7 7. It’s Just So Much Safer And Reliable
- 1.8 8. Eliminate Yourself As A Bottleneck
- 1.9 9. Get Everyone Involved Easily
- 1.10 10. You’ll Finally Stop Wasting Money
- 1.11 Final Thoughts
1. You Don’t Have To Be A Type-A Person To Be Organized
Utilizing a bug management system for reporting and tracking bugs and their subsequent fixes is a no-brainer. The major advantage to implementing a tool like The Bug Squasher is in sending all recorded issues to a central location for all necessary stakeholders to view and address.
The first step is recording the bugs in a logical manner, to begin with. Spreadsheets and Google Docs are cumbersome and aren’t nimble enough nor feature-rich enough to provide the level of communication and clarity necessary for your team to actively record and fix bugs.
If an issue isn’t tracked, it’s not going to be fixed. However, merely tracking issues isn’t enough. This is where issue tracking software comes into play.
Bug tracking software allows you to easily view the issue, who reported it, who fixed it, and how long it took to fix. A good issue tracking software provides that central location to capture bugs as well as the tools to assign and manage the team in order to effectively resolve bugs so they don’t slip through to the final product.
2. Your Clients Will Love You… More!
Effective reporting and management of bug fixes creates a higher quality product upon delivery. With increased efficiency in communication between team members, comes a better result on demand and in a shorter amount of time. Why is this?
Bug tracking software allows you to seamlessly collect issues so they actually get reported. An easy to use team dashboard makes it explicitly clear as to whether or not the bug has been fixed. This sounds so simple, but miscommunication often leads to fixes not being applied and issues from day one creeping their way into the final deliverable. The Bug Squasher eliminates that possibility. With bug tracking software everyone involved essentially gets access to a live progress report and is on the same page as to what needs to get done.
A better quality deliverable means fewer issues for your client to worry about. Quality of work instills confidence and your client will love you for your reliable delivery at a higher standard than the other guys.
3. Let’s Talk Money! – Greater Return On Investment
Bug tracking software will not only save you money but will put more money into your pocket. A major theme in the advantages of using a reliable bug tracking software is productivity.
Bug tracking software increases efficiency by setting clear objectives for your team. The dev team can easily see what issues need to be fixed and provides immediate guidance as to what they should be focusing on. No long meetings, no time stealing skype messages.
This increases the amount of time that your team can actually put to use working instead of clarifying issues or searching for things to do. Urgency markers within The Bug Squasher allow you to set the priority level of a bug making it exceptionally clear what needs to be addressed first. This prevents your team from using up all of their productive hours on less important tasks.
Prioritizing bugs through an issue tracking software allows you to set clear directives as to what needs to be accomplished next. This is more important than it sounds. If your team doesn’t know what to do next, they will either fill the void by guessing at what’s the next most important task – thus potentially misusing their time – or they might do absolutely nothing until they’re told what to do.
So how does all of this fit into your wallet? The axiom “time is money” is right. The more time something takes the more it costs you. In business that cost is financial. You’re either paying hourly to get work done and losing money there, or you’re taking longer to complete projects than you should and missing out on additional revenue.
However, efficiency shouldn’t be a deterrent for your team. If your efficiency increases and the time it takes for your dev team to deliver drastically drops, they shouldn’t be punished by lower wages. In fact, I might argue that they deserve more money, but that’s a conversation for another blog topic. Nevertheless, instead of punishing your team with lower pay, you can charge the same price as you always do, pay your team properly and use the “extra” time by bringing in more work. Everyone is happy and everyone is earning. Doing more in the same amount of time.
4. Communicate More With Less Talk
We’ve written extensively on the topic of communication and we’ve previously mentioned that effective communication doesn’t mean talking more. On the contrary, it’s about being hyper-focused in your communication and extremely direct.
How do you do this without sounding like a drill sergeant? The answer is, you don’t give the orders. You have to use the right tool for the type of communication.
Breaking it all down, we use many different communication tools in our daily life, but we might not see these as tools; email, chat/messengers, and phone calls to name a few. All of these have their place in communicating directives to your team, but they are not actually interchangeable. In fact, none of these are as effective in communicating issues within projects and websites as a solid bug tracking tool like The Bug Squasher.
Email is too general and disorganized to clearly report, track, and manage bugs. Remember the last time you were forwarded an email that said: “skim this thread” and spent invaluable time scrolling through dozens or hundreds of emails in the chain just trying to figure out where you fit in?
Chat/Messengers are too brief and too many topics are discussed in one window. Again, you’ll find yourself scrolling through scattered and disorganized conversation trying to suss out the details of the issue you need to manage or fix. While a phone call is impermanent and doesn’t provide you with the necessary documentation for reference and tracking.
In the end, all of these methods of communication are inadequate and require too much human interaction and a lot of room for mistakes and misunderstandings.
An issue tracking software like The Bug Tracker eliminates the back-and-forth and allows users to clearly report an issue with a web project with screenshots and explanatory text while automatically recording the URL of the issue, and the necessary browser information of the person experiencing the bug.
Issue tracking software is automatically more thorough than any individual trying to explain an issue through email, and more organized for ensuring that the bug is seen and fixed.
5. Run Post Game Analysis Like A Pro
If it’s good enough for the pros then why aren’t you implementing it for your team? Postgame analysis allows you to constantly improve and evolve. Bug tracking software makes it very straightforward to see the trends in the types of issues being reported within a project. Seeing the pattern in the types of issues will make it easier to isolate the root problem and address.
Conducting the post-game analysis not only on an individual project but across multiple projects gives you a birds-eye view of how your team performs and the common issues that arise as a result. In knowing the types of issue you will encounter on future projects, you can either implement systems to avoid those issues or craft strategic responses to confront the issues when they arise, so you’re not left to figure it all out on the fly.
Through effective post game analysis, you can objectively scrutinize not only the issues you encountered but the effectiveness of the solutions you’re provided. With a straight forward bug tracking system you can view the problem, the solution to the fix, and the person who implemented the fix.
This digital paper trail makes for a trove of information from which you can learn and improve by creating a database of successful fixes for future issues – What works, what doesn’t work.
6. Ease Your Mind And Get It All Done
Bug tracking software takes a load off of you as a manager and a team lead. It provides a level of accountability that you can bank on. Through the user dashboard, you can easily see who is responsible for fixing each bug, what notes were made on the ticket and keep all of your conversations clear and organized. This pushes the whole team forward whether you’re actively available to speak in real-time to your team or not.
With the above-mentioned simplicity and efficiency in reporting an issue, the increased ease of prioritizing, and the clarity in communicating all issues to those who need to know your day as a manager and team lead gets a lot more manageable. With a bug tracking software, you don’t have to pester your hardworking team members with probing emails and chat messages. You can see at a glance when a task came in, who’s working on it, any questions they might have about it, and the status of the fix.
Although it doesn’t replace you as a manager, it does allow you to manage more efficiently. It eliminates a lot of guessing on your part and allows you to proceed with confidence.
7. It’s Just So Much Safer And Reliable
When it comes to reliability, bug tracking software provides a level of safety unmatched by email inboxes and accidentally editable google spreadsheets. What do we mean by this?
Yes, bug tracking software will essentially lock down your projects and reported bugs better than a shareable spreadsheet. With a software like The Bug Squasher you get secure login credentials and the ability to add as many team members as you want. As interactions with a spreadsheet increase by adding more and more team members, the standard spreadsheet becomes less and less reliable. How many times have you accidentally changed data in a cell unintentionally, or reformatted a spreadsheet with unintended consequences.
Honestly, there comes a time when the complexity of what’s required of a spreadsheet outpaces what they can do. With The Bug Squasher, you won’t have to worry about using 3 different platforms and tools to report, track, and communicate issues. This is all done in a very simple to use bug tracking software. It replaces spreadsheets, emails, instant messages, and to-do lists.
8. Eliminate Yourself As A Bottleneck
If you’re using the wrong forms of communication to collect and manage issues with a web development project, then you’re probably creating absolutely unnecessary bottlenecks.
Bottlenecks are created when a lot of information is required to pass through one severely limited channel, usually an individual; and if you’re a “boss” dealing with a lot of clients, the bottleneck is often you.
You can only do so much in the 24 hours we’re all allotted. If your email is the main source of communication between you, your clients, and your team, then inevitably important issues are going to have to wait until you can get to them. Your day probably starts with you sorting through way too many emails and doling out tickets to developers, designers, and content creators as necessary. This probably takes up a good half of your day, as you jump from fire to fire trying to keep everything from burning down.
Using issue tracking software takes these messages out of your inbox and allows the entire team to jump in and see what needs to be done so work can get started whether you’ve checked your emails or not. The burden doesn’t have to land on just one individual.
9. Get Everyone Involved Easily
More bugs can be discovered and reported by using a bug tracking software, and here’s how. Through a simple to use bug tracking program you remove the barriers for non-technical team members to take part in the bug reporting process.
At least with The Bug Squasher, all you need to do is paste a single line of code onto a project site and anyone who needs to use the tool can be granted access. This makes it easy to get a lot of people involved in looking for bugs. Bug squashing isn’t limited to the dev team.
Bug tracking software allows you to see how the average individual is going to interact with the site and what issues come up in the process. With a click of a button even your non-techy client can communicate an issue to developers and actually speak their language. The software does the heavy lifting, the user just has to point and click.
10. You’ll Finally Stop Wasting Money
How can bug tracking software actually save you money? This is easy, it comes down to early detection of issues. Using a bug tracking software makes it incredibly easy to report issues. This ensures that more issues are being captured and reported properly. As stated earlier, bug tracking software encourages early detection by allowing non-technical team members and even clients to get in on the action. If they see an issue with a project site, with a simple click of a button, drag of a mouse, or touch of the keyboard they can submit the issue to the team knowing it will be properly cataloged and delivered to the individual responsible for fixing it.
By capturing and addressing issues early on you’re ensuring that those bugs don’t make it to the final deliverable. A mistake that makes it all of the way through programming and into production is an expensive mistake to fix vis-a-vie the same mistake spotted in the early stages when things are flexible and easy to change, and you have your whole team focused on the project.
Once a project is deemed complete and is delivered, your developers will move onto the next thing. Bringing them back in to fix an issue costs time to switch back and re-familiarize themselves with the project. It costs you and/or your client money. If you’re not charging your client to fix the mistake then it comes out of your end, thus cutting into your profit margins.
Additionally, dependent upon the severity of the issue, the time it takes to fix the problem might cost your client lost revenue. This is especially true when working with e-commerce site owners or lead generating sites for a business that your client runs. This is how one small mistake can not only cost you the time and money it takes to fix but potentially lose the client for all future work.
It’s not the size of the mistake that determines the punishment. It’s the result and collateral damage of that mistake. So let’s eliminate those mistakes at the outset and save you time money, increase your margins, and contribute to higher profits without having to increase revenue.
With one inexpensive solution, you can eliminate unnecessary emails cluttering your inbox, communicate so effectively with your team that you actually get work done faster and make more money, all while delivering a higher quality product. And yes, this is sustainable and repeatable. Bug tracking software is that ace in the hole that will let you take on everything your clients can dish out while maintaining a high standard of excellence.
– The Bug Squasher Team
P.S. The right tools for you and your team are those that give you more time and flexibility while adding dollars to your bottom line.
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